Leader as conductor

Many leaders use a musical analogy to describe leadership: the leader is like a conductor. I wonder how many of them have actually been part of an orchestra or a choir member? I have been in HIT management for 30 years and I have sung in church choirs for over 20 years.

When I walk into our weekly choir rehearsal, I am just one of about 50 voices ready to take direction from our leader – an extraordinary young man, Glen Thomas Rideout, who just completed his PhD in Musical Arts in Conducting. Regardless of the job we hold or the day we had, we are there to take direction from him, to listen to one another and to make music. Continue reading

Values in action. . .

When I started here at the University of Michigan, I told the people I was to lead about my core values and expectations.

Prioritizing issues at our “11 at 11” meeting today.

  • Teamwork – I expect people to respect one another and work together for common goals.
  • Transparency – I practice and expect open, proactive communication.
  • Customer service – While we don’t touch patients directly, we are all part of the extended care team; clinicians and caregivers rely on our systems to safely care for patients. We must provide excellent customer service in every interaction.
  • Accountability – Each of us needs to take ownership and deliver on our commitments.
  • Innovation – We work for a leading organization in health care, as IT professionals we must always look for ways to innovate.
  • Continuous improvement – I was delighted to learn of the culture of continuous improvement within UMHS and the focus on lean health care. There are always opportunities to improve.
  • Results focus – We need to focus on end results. Even though process is important, we shouldn’t get bogged down in it.

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