Innovation – who owns it?

I’m back from HIMSS16 and the sensory overload of Vegas. Like every year, the conference and exhibit hall was filled with new vendors and products. Trying to find the really new, new that is a breakout canstockphoto19831405innovation can be a challenge with thousands of exhibitors. I expect to soon read many post HIMSS articles that will highlight the new innovations and the promising start-ups there.

The HX360 program was co-developed by HIMSS and AVIA, an innovation partner for more than 20 forward-leaning health systems. The program is an attempt to carve out during HIMSS an innovation focus for senior leaders. This year I attended the one-day HX360 Executive Program.

The highlight for me was a panel of CEOs and Chief Innovation Officers from leading health care organizations – Providence Health and Services, Dignity Health, Christiana Care and University Health Network in Canada. The panelists were forward thinking health care leaders and organizations. Continue reading

Evolving into the future

In August 2014, I posted “Beyond the core Electronic Health Record” about our primary integrated vendor strategy at UMHS. We have already implemented the core suite of products from Epic. We continue to be committed to this strategy and it continues to serve us well.

We are in what we call MiChart Stage 4 which includes radiology, home care, and part of cardiology. We had agreed that anesthesiology and transplant would be in a future stage. As we plan for those future stages, we’re also considering ambulatory pharmacy, care management, infection control and other specialty areas.

Outside these major stages, there are ongoing needs to support strategic initiatives in capacity management, patient engagement and telehealth. We are planning for the Bed Management module to replace an existing third party product, Bedside in the hospitals that don’t already have a solution, and telehealth functions.

We are also discussing another critical area where Epic is building out functionality. Continue reading

STEM for the holidays

GiftboxI keep my distance from the huge crowds shopping on Black Friday. And Cyber Monday comes way too soon for me. I usually wait until mid-December to actually do any gift shopping. The one gift I decide on early is the “perfect” book for everyone on my leadership team – a tradition I’ve had since my first CIO position. But I know that most people try to get a very early start.

I am committed to encouraging girls to pursue careers in STEM fields. I have spoken on women and technology to several different audiences over the past year, including keynoting at the Michigan Council of Women in Technology annual Executive Connection Summit in May. One part of my talk includes ideas for gifts starting with the very littlest ones through high school to encourage an interest in technology.

If you have any children on your gift list this year, consider some of these ideas that my staff specialist, Chris Greene, and I have found as we gathered information for the talk this past year: Continue reading

Great techspectations: can we find a way?

I have lived and worked in Ann Arbor for 3 years now and have made many trips to Lansing and Detroit for meetings and events. In Lansing I go to about 5 different locations: my car is almost on auto pilot. I have been to various locations in downtown Detroit and the surrounding suburbs. What would I do without the GPS technology we all take for granted?

I have a built-in navigation system in my car, but you probably have the same ability with a map app on your smart phone. My daughter warns me though, to not depend on GPS when you are down to the last mile; “Use your eyes,” she says. That’s what I do when I’m going to the Ren Center in downtown Detroit. My biggest concern then is that I will be in the wrong lane and end up taking the tunnel to Windsor, Canada. You can’t just do a U-turn on the other side; you need your passport with you. Unless I carry my passport in my car, it would be a major delay.  I have heard about people who missed events by an hour just by making that mistake.

And there is a lot of road construction with detours on my way out of Detroit these days. I must rely on my GPS to adjust my route and use my eyes to keep track of the detour signs.

Do you remember those thick spiral-bound books of maps for a metro area?  You needed a magnifying glass to read it. You also needed a co-pilot in the passenger seat. A real challenge if driving alone at night!

I remember when we stuck add-on Garmin devices to our inside windshield or tried to somehow balance them on the console.

I still sometimes use the online Mapquest or Google Maps service to print out the directions in advance; sometimes I want the big picture visual with me.

But the convenience of a built-in navigation system with voice directions in my 2008 car is far better. I rely on it whenever I’m headed someplace new.

But what about when you are inside a large building complex?  Wayfinding in hospitals is a challenge for both patients and staff, especially in large academic medical centers with old and new buildings connected on a sprawling campus. Continue reading

Spreading hope, 21st century style

1 in 9 people in the U.S have used it. Its reach extends to 236 countries. In 2014, 2.2 million new people joined communities. 300,000 people visit every day. More than 72,000 families created a website in 2014. Any idea what I’m referring to?

Those are some of the key stats for a social media tool called CaringBridge. It works like this: patients set up a private and secure website where they post journal entries about their health journey. They invite close family and friends to join their site, creating a caring and supportive community. Family and friends are kept up to date and they can post encouraging and supportive messages. It takes the communication burden off the patient and their immediate family so they can focus on healing.  It replaces the black hole of not knowing for those who care and worry.

I first learned about CaringBridge many years ago when I was the CIO at Brigham and Women’s Hospital. We jointly sponsored it with Dana Farber Cancer Institute and encouraged our cancer patients to use it. At the University of Michigan Health System, we make patients and families aware of this service and another similar one called CarePages.

For all my years working in health care and using the main social media platforms, I’m finally experiencing firsthand the healing power of CaringBridge.  Continue reading

Back to the future

It’s back to school time! College bound students and their parents are having a lot of mixed feelings. There’s the excitement and anxiety of starting something new, maybe far from home. And for the parents, the goodbyes and the reality of being an empty nester may just be sinking in. Parents sense that they’ve done their job and now, it’s launch time.

There are questions college students hate to hear – “what are you planning to study?”; “what do you want to do when you graduate?”  They need to find their passion first. And who knows what kind of jobs will be there come graduation time.

Many of today’s jobs didn’t even exist 5 or 10 years ago. If you are on social media at all, you will see tons of job opportunities for just that – social media experts. But it’s just over a decade for two of the giants – Facebook and LinkedIn, and less than 10 years for Twitter.

And at the intersection of cars and technology, do you suppose the people working at Mcity thought 10 years ago that this is what they’d be doing? Continue reading

Investing in the success of others

What do @TheWomenRising, @digitaldivas3, and #HITchicks have in common? They are some of the Twitter handles and hashtags that young women professionals in technology are using on social media to encourage Women around CR tablemore women to go into the field. I recently did a fireside chat with Kate Catlin, the organizer of Women Rising, and about 30 young women in downtown Detroit. It was the first in a new UpRising series where they invite in “high-powered women in technology” they want to learn from.

The questions covered a broad range of concerns, and not just about working in technology. We were scheduled for an hour but could easily have continued for several more. I answered their questions with advice and lessons from my own experience.

Some of their questions:

How did you get started in technology?  Continue reading

At work and at play: IT leaders connect with patients

Monday was the 42nd annual  C.S. Mott Children’s Hospital Golf Classic. While the golfers have a lot of fun, it is a significant annual fundraising event that makes an important difference in the lives of children and their families at Mott Children’s Hospital. Over the years, individual and organizational sponsors have provided support for computers at patient bedsides, medically safe camps for children with serious health issues, assistive devices for children with special needs, and many more important projects and services.

The Mott Golf Classic is committed to advancing pediatric medicine and enhancing the care experience for patients and their families. It supports unique initiatives that distinguish Mott Children’s Hospital which is ranked as one of the best children’s hospitals in the country by U.S. News & World Report.

Reminding all of us in health care why we do what we do, each year a child and their family are recognized as an honored guest and we hear their story.  This year Larry Prout Jr. and his parents, Larry and Kathy, along with his five older siblings and other family members were the guests of honor.  Larry Jr. was born with three birth defects – Spina Bifida, Cloacal Exstrophy, and a massive Omphalocele. His parents didn’t know if he would make it through the first 24 hours after birth and there were many times during his first six months that he had to fight for survival. With their love and the specialized medical care of a multi-disciplinary team at Mott, Larry Jr. overcame many setbacks. He is celebrating his 14th birthday on June 11th.

One of my IT leaders, Joe Kryza, Executive Director of Infrastructure and Systems Operations, has made significant contributions over the past 10 plus years to the Mott Family Network, a non-profit volunteer organization that many of our IT staff contribute time to. Continue reading

Yes you can: encouraging girls to pursue IT careers

Last week I spoke with high school and college age women about the Journey to a Successful Career in Information Technology. I gave the keynote at an event jointly sponsored by the Student Resource and Women’s Center and Career Services at Washtenaw Community College. The event was part of their women in non-traditional careers series. It was fun to do – having a chance to encourage and inspire the next generation of information technology professionals.  And it was great to see some familiar faces in the audience – a number of women from our IT team decided to attend as well.

I started my talk by profiling real women in real IT jobs today – 8 women from our IT team.  Their positions include service desk, business analyst, programmer, database administrator, data architect, project manager, training manager, and infrastructure manager. I described what they do in a typical day and the skills they need in each position. One comment overheard after the talk: “This is exactly what these girls need – to see that women can and do work in IT.  Then they can picture themselves doing it, too.” Continue reading

Creating a security culture

I wrote recently that if the CIO is the only one worrying about the EHR implementation, it’s a problem. Likewise, if the CIO and the Chief Information Security Officer (CISO) are the only ones thinking about IT security, it’s a problem.  You only have to read the news any given week to see the rising number of breaches within health care – the recent Anthem breach being the biggest to date with over 80 million records involved.  And there is a new breach we are all hearing about as of this week – Premera Blue Cross potentially involving financial and medical records of up to 11 million customers.

IT security is a common topic amongst health care CIOs these days. We are continually trying to learn from one another and share best practices.

I recently had a third party IT security assessment done for our health system in order to identify key gaps and get recommendations to strengthen our IT security program. One of the best pieces in the final report was about creating a security culture. So what’s a security culture?

Signs an organization has developed a security culture include the following: Continue reading