Monthly Archives: September 2015

Nurses got talent

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It doesn’t matter what you think about beauty pageants. It doesn’t matter if it’s been years since you watched one. If you have ever been cared for by a nurse you need to know about the dust-up last week following the 2015 Miss America pageant. Miss Colorado, Kelley Johnson, is a nurse and she was named second runner-up for Miss America. Her talent offering was a monologue describing how she cared for an Alzheimer patient and how it helped her realize how she was more than just a nurse. It is a talent clip that has been seen by millions at this point.

The women who host the daytime TV show, The View, disrespected Kelley and all nurses with their comments the day after. It sparked a social media firestorm for several days. Hashtags such as #NursesUnite were all over Twitter. Once advertisers pulled out of The View, the co-hosts apologized. Media outlets have covered this including Time Ideas and Huffington Post with posts describing what it means to be a nurse. Our own University of Michigan Health System video, “Day in the life of a nurse” was shared again widely on social media.

In support of nurses everywhere, I’m sharing “A salute to the nurses among us” post I published on May 12th during National Nurses Week. Continue reading →

Fall, football and fleece

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Last Saturday was a wake-up call that Fall is fast approaching. With morning temps under 50, it was fleece time. It was also the first home football game for the University of Michigan under new coach Jim Harbaugh. Blue and maize was everywhere I went in Ann Arbor. Our new coach and football team delivered a resounding victory in the first home game to everyone’s delight. But this isn’t about football or fleece, it’s about adapting to change – something we are expected to do often.

Yes, I donned a fleece when I ran errands and walked the dogs but I didn’t fully adapt – I still wore my sandals. I will only make that adaptation when I have to. I figure I can hold out for a few more weeks at least.

Season changes are to be expected and there’s no use fighting them. For us Northerners, yes, that means cold and snow as well in another few months. But there are many changes that we can’t anticipate, even some that seem to smack us upside the head. There are changes we choose, often after much thought and deliberation. And there are the ones we don’t choose or have no control over. But we eventually learn to embrace or at least live with them.

In our work lives there are always new processes and tools to learn and adjust to. Continue reading →

Reducing costs while increasing value

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Except for maybe start-up technology companies, there isn’t an IT department anywhere that has an open checkbook. In health care, we know all too well the need to manage costs while answering what seems to be an insatiable demand for technology solutions. CIOs need to understand the technical debt of a large application portfolio and the total cost of ownership (TCO) for systems. They need to find ways to reduce the cost of commodity services, and to create capacity for new work.

At UMHS, we have an initiative called Value and Margin Improvement, or VMI.  The VMI program is a multi-year effort across the health system.  UMHS leadership launched VMI to help achieve our financial stewardship goals by empowering collaborative teams to design and implement sustainable improvements that enhance value and financial results.

VMI aims at reducing duplication, inefficiencies and non-value added work in order to more effectively manage our costs, improve the value we provide and increase our margin.  A positive operating margin allows us to invest in the future and better serve our patients, referring physicians, students, the research community, and other key stakeholders.

VMI projects take a balanced approach to improve and sustain overall value while still maintaining the desired safety, quality, service delivery, and employee engagement metrics. The program promotes the use of lean methodologies and collaborates with our central lean team, the Michigan Quality System (MQS).

We are systematically moving through Continue reading →

Spreading hope, 21st century style

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1 in 9 people in the U.S have used it. Its reach extends to 236 countries. In 2014, 2.2 million new people joined communities. 300,000 people visit every day. More than 72,000 families created a website in 2014. Any idea what I’m referring to?

Those are some of the key stats for a social media tool called CaringBridge. It works like this: patients set up a private and secure website where they post journal entries about their health journey. They invite close family and friends to join their site, creating a caring and supportive community. Family and friends are kept up to date and they can post encouraging and supportive messages. It takes the communication burden off the patient and their immediate family so they can focus on healing.  It replaces the black hole of not knowing for those who care and worry.

I first learned about CaringBridge many years ago when I was the CIO at Brigham and Women’s Hospital. We jointly sponsored it with Dana Farber Cancer Institute and encouraged our cancer patients to use it. At the University of Michigan Health System, we make patients and families aware of this service and another similar one called CarePages.

For all my years working in health care and using the main social media platforms, I’m finally experiencing firsthand the healing power of CaringBridge.  Continue reading →