Time to reimagine industry conferences

Large gatherings such as sporting events and concerts seem impossible to return prior to a vaccine and treatment for the coronavirus. Yet alternatives are being considered and reimagined. In the business world, industry conferences and conventions are in that same large gatherings bucket. So, they too should be reimagined.

Scientists and public health officials would say do not plan on these types of events until sometime in 2021. I do not want to minimize the challenges and complexities involved in these decisions and plans. But I do believe that leaders everywhere must trust science to keep people safe.

The American Telehealth Association (ATA) held a virtual conference last week. Of course, if any organization should be able to successfully pull off a virtual conference, it is the people who do telehealth.

But I am fresh off an entirely different virtual conference experience and I could not be more impressed with what they did and what is possible. It was not an organization in the tech industry but rather a faith community. I am a Unitarian Universalist (UU) and our annual church conference (General Assembly or GA) is held each June. The Unitarian Universalist Association (UUA) board made the decision in March to not cancel but rather to go all virtual.

This meant they had to pull off a five-day conference that included large general sessions, discussion/debate on resolutions, delegate voting, workshops, poster sessions, worship services and special collections – all virtual. The result was higher attendance (close to 5000 registered) than many in-person conferences in past years, education and discussion on everything from spiritual practices, to congregational growth, to anti-racism organizing, and to getting out the vote in November. While people missed the hugs and hallway conversations, it was an overall positive experience for thousands of UUs.

That same UUA leadership had the foresight back in April to advise all congregations to plan on virtual Sunday services through May 2021. UU congregations all over the country are adapting to virtual services as the new normal and they are doing so in varying and creative ways. Many congregations report higher “attendance” than in the past.

The lessons are clear – it is time to reimagine and embrace the virtual world we now live in where we can. If planned and executed right, little is lost and much is gained.

So back to our health IT industry. What does the typical lineup of Fall conferences look like? Epic has announced that UGM scheduled for the end of August is cancelled and that they will determine how much of it to offer online. Cerner’s CHC 2020 conference will be a virtual and digital experience in October. EXPO.Health 2020 scheduled for October is postponed to 2021; they will be offering more virtual events throughout the year. And the biggest of all health industry conferences, RSNA 2020, will be exclusively virtual. RSNA typically draws over 50,000 participants from 137 countries.

Where will you have to decide about travelling and being in person? CHIME has announced that the Fall Forum in November is still on as planned in San Antonio, TX. And they are starting in-person boot camps in August. From looking at the Gartner website, it looks like the big IT Symposium/Xpo in October is still on as planned in Orlando, FL.

Even with generous cancellation and refund policies, will people start registering for in-person conferences with such uncertainty about a second wave in the Fall? Especially considering what we are seeing with the re-opening in certain states during the first wave. Will organizations’ travel policies and budgets even support in-person attendance as early as this Fall?

Our lives have been disrupted by this virus. And sadly, over 126,000 lives have been lost just in the United States. In many ways, normal was not working. 2020 is a chance to transform and reimagine.

Virtual conferences can potentially expand access to more leaders and staff, provide more and varied education, and offer collaborative discussion group opportunities. Health IT teams have done extraordinary work in recent months to support their organizations and they have many challenges ahead yet. 2020 is the year of learning, sharing, and collaborating for health IT teams. Let’s reimagine and then re-engage in the broadest and safest manner.

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