Author Archives: Sue Schade

Interim management is different

Posted by on

I am wrapping up week 3 as the interim CIO at University Hospitals in Cleveland, Ohio and I’m drinking from the fire hose. I have to learn a new organization, a new team, a new set of projects and priorities, canstockphoto3961050 (1)and a new set of tools. This much change takes patience – first with myself. I realize I can’t learn it all in one day or one week.

The good news is that there are many common themes and issues between health care organizations. With so many years of experience in health IT and leadership roles, I can jump right in. Imagine trying to learn this industry for the first time at this level!

I meet with other executives for the first time in “meet and greet” sessions. I want to get to know them and understand what they need from IT.  So, I’m asking each of them 4 key questions:

  1. What’s working well?
  2. What’s working not so well?
  3. Considering I’m interim, how can I have the greatest impact?
  4. What are the key requirements for the next CIO?

I’ve asked all of my management team in IT to consider these same questions. More good news, Continue reading →

Making time for reflection

Posted by on

“Hansei” is the Japanese word for reflection. One of my UMHS colleagues, Dr. Jack Billi, told me he’s impressed that I am writing a blog and sees it as an example of Hansei. He says as leaders we don’t take enough time to reflect. I agree.

A typical day for me is running from one meeting to the next, driving back and forth from my office to the hospital campus, and squeezing in email when and where I can. Evenings are more email and prepping for the next day’s meetings.

The practice of writing a blog has indeed caused me to be more thoughtful about a range of topics. I find myself observing things differently. I reached out to one of my industry colleagues, Anthony Guerra, Editor-in-Chief of healthsystemCIO.com, for advice when I first considered writing a blog earlier this year. He encouraged me to do so. He told me that through the practice of writing a blog I’d start looking at things differently, observing things in new ways. He was right. Continue reading →