On Leadership

Negotiation is an everyday skill

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When we think of needing good negotiation skills, we often think in terms of salary and promotions. For sales people and buyers, it’s negotiating terms and price. But if you really think about it, you are probably canstockphoto16049179 (1) negotiatenegotiating with someone about something every day.

Let’s look at some different situations.

Negotiating as an employee – This is certainly not an everyday event. You may be negotiating salary as part of a new job offer or a promotion with your current boss. Keep in mind that you can negotiate more than just the salary and any potential bonus. Most companies have a standard set of non-negotiable benefits that the HR representative explains. But there are other components you can negotiate before accepting an offer. One example may be a remote work option or relocation benefits. Consider the “value” of other benefits beyond the base salary as you negotiate. The key to success is to do your research on what might be possible, be ready with your ask, and be clear on what you’re willing to compromise on.

Negotiating as a buyer – This is not an everyday event either. You may be negotiating with a vendor for a product or service. Or you may be buying a new house or car. There may be some situations where there is no room for negotiation but it’s more likely that you be able to. Again, it’s not just the core price but other terms as well. The key to success will sound familiar – do your research, be ready with the ask, and be willing to compromise.

Negotiating as a team member – This could involve a new assignment you have been asked to take on or a due date you have been asked to meet. Neither are set in stone. Continue reading →

International Women’s Day all year long

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#Balanceforbetter – what a great hashtag! That’s the theme for International Women’s Day 2019. While it’s celebrated on March 8 each year, the global campaign continues all year long as it should.canstockphoto48269311 (1) IWD

I remember celebrating International Women’s Day back in the 70’s during the height of the women’s movement. With the increased focus on gender equity it has become much more mainstream.

International Women’s Day is a global day celebrating the social, economic, cultural and political achievements of women. The day also marks a call to action for accelerating gender parity. According to the website, International Women’s Day (IWD) has occurred for over a century, with the first​ ​IWD gathering in 1911 supported by over a million people in Austria, Denmark, Germany and Switzerland. Prior to this the​ Socialist Party of America, United Kingdom’s Suffragists and Suffragettes, and further groups campaigned for women’s equality.

And March is Women’s History Month. According to the Women’s History Month website this month had its origins as a national celebration in 1981 when Congress passed a bill authorizing and requesting the President to proclaim the week beginning March 7, 1982 as “Women’s History Week.” In 1987 after being petitioned by the National Women’s History Project, Congress passed a bill which designated the month of March 1987 as “Women’s History Month.”

I’ve been seeing a lot of women’s events and webinars promoted on social media channels. Webinars and live webcasts I’ve registered for this week include:

  • The State of Women at Work
  • Women in Technology Role Models: A Global Perspective
  • Tech She Can: Together we can change the ratio

It took me a minute to realize that live webcasts at 5 AM weren’t a mistake. With international events online, that’s the middle of the day somewhere in the world. The good news is that they are all available on-demand afterwards at BrightTALK. Continue reading →

Develop women leaders, transform leadership

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I am passionate about developing the next generation of leaders, in particular helping to develop women leaders in health IT. I have joined with Gale Thompson, a renowned leadership coach, to offer a new c change key image li REVISIONservice through StarBridge Advisors called C-change. Our goal is to equip female leaders in health IT with the perspectives, knowledge, skills and support to be an effective leader – her way.

Why are we doing this? We see a world in which female IT professionals hold up half the world in healthcare at all levels.  They are seen, supported, and expected to be leaders.  They are equally as successful and effective as their male colleagues and enabled to be leaders each in their own unique way, drawing on their strengths, values, and personal qualities.  They can effectively bring to leadership both their head and heart.

We want to support the development of female leaders at all stages of their career such that they enter, evolve, and attain leadership positions at a rate equal to their male peers and in a way that fully utilizes their strengths.

To start with, C-change will offer two unique online courses beginning in March:

Preparing Emerging Leaders for Success

This course is aimed at women early in their health IT career who are looking to develop their leadership skills. I will conduct a 6-month online series of participative group webinars for aspiring women leaders. Each series will be limited to 20 participants and include 6 one-hour monthly sessions, each with a presentation and small group breakouts for discussion on the following topics:

Building Confidence – Developing Your Inner Strength and Voice

Finding Your Passion – How to Know When to Make a Move

Negotiating for Success – Negotiation Skills and Crucial Conversations

Building Your Network and Personal Brand – Leveraging Social Media

Making the Right Choices for You – Life/Work Balance

Through this custom-tailored series, you will gain valuable insight and make lasting connections with other aspiring women leaders. Continue reading →

7 Ways to develop the next generation of leaders

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One of the primary responsibilities we have as leaders is to develop our people. As leaders we can’t lose sight of the fact that our people are our greatest asset. And we can’t say we’re too busy. It must be a canstockphoto21415598 (1) development compassfoundational part of how we work and lead.

Succession planning may be a formal program at your organization. Or it may be something informal that you just know you needs your attention.  After all, you won’t be there forever. You owe it to your organization and your team to have some form of a succession plan.

As leaders, we didn’t get to where we are without the support and investment of others who came before us. It’s up to us to develop the next generation of leaders. Here are 7 actionable ways to support your commitment to the next generation of leaders.

Find out what their goals are – This is especially important if you have come from outside the organization and one of your direct reports applied for your position. Don’t pretend this didn’t happen or you don’t know about it. Be proactive and discuss it with the individual(s). Find out their long-term goals, figure out their gaps so they will be ready next time an opportunity comes up, and agree on a specific development plan.

Provide them exposure at executive and senior leader meetings – Technology is pervasive in most organizations. CIOs are routinely being asked to join one more committee or leadership group so IT is involved and represented. Be selective about what you need to attend. For everything else, identify leaders on your team who can add value but also gain experience by being the IT leader involved. Be explicit about what you are doing with the committee or group leader and make sure you have their support.

Assign a department wide initiative – There are always initiatives that cut across the entire IT organization. They may involve new processes with a heavy dose of culture change.  Identify a leader who can lead the initiative and develop new skills by leading it. It beats the usual “voluntold” approach. Continue reading →

The evolving role of the CIO

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At the beginning of 2019, is your role as a Chief Information Officer what it was a year or two ago? Is that even still your title? Chances are the answers are no. Your role is possibly broader and more strategic canstockphoto2442956 (1) changing role of CIOthan it was.

Much has been written about the changing role of the CIO. There is talk about CIO 3.0. Some CIOs may feel pressure to take on new responsibilities, so they aren’t overshadowed by other new CXO leaders. But many more want to broaden their role as healthcare and technology evolves.

As John Glaser summarized so well in his article, “The Evolution of the Health Care Chief Information Officer”, many new CXO roles now interplay with the CIO role.

He talked about the five factors shaping the CIO 3.0:  the transformation of the health care business model; relentless innovation in information technology; shift in strategic emphasis; stepping up your skills; and IT leadership becoming a team sport. This last one is critical. The CIO and other evolving roles must play well with one another in the interest of the organization.

One of our StarBridge Advisors blogs in 2018 was by Avery Cloud, a former advisor and now CIO at Franciscan Missionaries of Our Lady Health System (FMOLH).  The title of his blog post was “The C-Double I-O”, adding a second “I” in the CIO title for innovation. He challenged CIOs to become as conversant in innovation principles as they are in ITIL.

David Chou, Chief Information and Digital Officer at Children’s Mercy Hospital, suggests that CIO also must mean “chief influence officer”. In his article he emphasizes the importance of creating a strong culture that supports transformation, and thinking like a CEO.

In the most recent StarBridge Advisors blog, “10 Steps to Prepare for 2019 – Big Challenges – Bigger Opportunities”, David Muntz had some advice for CIOs in the coming year. In step #3 he encourages CIOs to do a self-assessment. Continue reading →

Making time to give back

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As I noted in my recent post on tips for business travelers, I’ve been on the road a lot lately. Some of that travel has been for what I call “give back time”. Over the years I’ve participated on various boards andcanstockphoto28010569 (1) giving back committees, volunteering my time to advance our industry.

But it’s not all about giving – I get plenty from it as well.

I’m in my sixth year on the AAMI board. For this second three-year term, I’ve also been a member-at-large on the executive committee which means an extra day of meetings twice a year and more materials to review beyond the core board work.

As part of the AAMI board I have had the opportunity to get to know a diverse set of senior leaders in the medical technology industry. This includes the CEO of Steris, the Chief Quality Officer of BD, the Global Product Security & Services Officer for Royal Philips, and the Director for Health Technology Management for the VA – just to name a few. There are several board members from provider organizations including physician and health technology management (HTM) leaders. Along with a healthcare CIO on the board, Pam Arora from Children’s Health in Dallas, I offer a health IT and CIO perspective. Different than the contributions that other members make.

As a board we learn from one another and help advance the mission of AAMI which is to lead global collaboration in the development, management, and use of safe and effective health technology. Continue reading →

The changing face of leadership

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Ayanna Presley, Sylvania Garcia, Veronica Escobar, Ilhan Omar, Rashida Tlaib, Deb Haaland, Sharice Davids, Alexandria Ocasio-Cortes, and Lauren Underwood.canstockphoto354515 (1) diversity

These are names you may not recognize now. But you will. They are some of the more than 100 women elected to the House of Representatives on November 6th. Women have never held more than 84 of the 435 house seats according to a November 8th Washington Post article by Mary Jordan – Record number of women heading to Congress.

Ayanna Presley is the first black congressperson elected from Massachusetts. Sylvania Garcia and Veronica Escobar are both from Texas and the first Latino women elected to the House of Representatives. Ilhan Omar and Rashida Tlaib are the first Muslim women elected to the House. Deb Haaland and Sharice Davids are the first Native American women elected to the House; Sharice is the first openly gay person to be elected to public office in Kansas. Alexandria Ocasio-Cortes is the youngest woman ever elected to the House at the age of 29.

Lauren Underwood is a 30-year-old nurse who will be the youngest black woman in Congress. In a district that is 86% white, she beat six men in the primary and unseated a four-term incumbent. Her campaign focused on healthcare.

Another woman to watch is Kyrsten Sinema. She now has a slight lead in the Arizona Senate race but it is still too close to call at the time of this writing. If she wins, she will be the first bisexual person elected to Congress.

Now that’s what I call a diverse group of determined women representing the next generation of leaders in Washington. Continue reading →

12 more days – forward together

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Pipe bombs sent via U.S. mail to critics of the president have dominated the news cycle for two days. These targets include former presidents, a former vice president, a former secretary of state and acanstockphoto5429849 (1) vote congresswoman. The person or group behind this domestic terrorism is still unknown. But we all know we are living in an ugly, divisive time in the history of our country. What have we become?

As the midterms approach, the divisiveness of the past several years has increased. Can we ever come together again?

We all can make a choice on who we want to represent us. The right to vote is fundamental to our democracy yet women and black people did not have this right until many years later. And we know that gaining that right was a hard fight. Fast forward to 2018 and voter suppression is rampant in several states. This makes your vote all that more critical.

If you live in an early voting state, you can exercise your right to vote any day through November 6th. If you do not, then you need to make time to cast your vote on November 6th.

There are many organizations and initiatives focused on getting people out to vote. When We All Vote is a new, non-partisan not-for-profit organization bringing together people to focus on our rights and responsibilities to shape our democracy. As they say, when we all vote, we can change the world. The good news is that early voting states are showing very high turnouts compared to previous elections.

Remember that the presidential election in 2016 was decided by less than half of the eligible voters. There is no electoral college at play in the midterms. Every vote counts!

Two years ago, I was filled with optimism leading up to the presidential election yet disappointed beyond words with the results. But I wanted to be optimistic in the following days. I wanted to believe the divisiveness would end and our president would try to be a president for all people.

I reread my post “Forward together” from November 11, 2016 this week. My optimism has waned and for good reason in the past two years. But I will vote again in 11 days and continue to look to the future. I encourage you to do the same.

Related Posts and Resources:

When We All Vote

Forward together

Build bridges, not walls

Who do we want to be?

Innovation or disruption?

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“You only call it a disruption because you didn’t create it – stop being disrupted, innovate.” That was just one of the messages in the opening keynote from Terry Jones at the fifth Annual Thought Leaders on Access Symposium (ATLAS) in Boston this week. His talk was titled “Turning Disruption OFF and Turning canstockphoto30429373 (1) innovationInnovation ON”.

As an entrepreneur with an impressive history, Terry Jones knows what he’s talking about. He is best known for founding Travelocity.com and serving as founding Chairman of Kayak.com. As consumers, we’ve experienced the disruptive innovations in the travel industry. As healthcare leaders, we were challenged by Terry to consider the innovations and disruptions yet to come in our industry.

ATLAS is a patient access conference for hospital and health system leaders sponsored by Kyruus for their customers and invited guests. Kyruus is a software firm that offers provider search, scheduling, and data management solutions to help health systems match patients with the right providers and enhance patient access enterprise-wide. This year’s theme was “Systemness. Ignited.” with excellent speakers on innovation and digital transformation in healthcare. The focus of the conference was on patient and consumer engagement. Health systems such as Banner Health and Piedmont Healthcare, leaders in transforming the patient experience, shared their stories.

It was inspiring to see so many healthcare leaders passionate about improving the patient experience. I’ve been in health IT management for decades and I was humbled to hear leaders from marketing, patient access, and innovation teams talk about getting things done in spite of roadblocks they sometimes face from IT. Continue reading →

Investing in you: continuous learning

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What was the last webinar you participated in? What was the last podcast you listened to? What was the last book or in-depth article you read to learn something new? The bigger question is do you have a canstockphoto14781905 (1) learningcontinuous learning plan?

One of the things I love about working in healthcare and technology is the pace of change and that there is always something new to learn. But that is also one of the challenges. So how do we keep up?

Don’t doubt that having a continuous learning plan is important for your career. The most recent This Week in Health IT podcast was interviews with six CIOs. Bill Russell asked them each the same five questions. The last question was what did they wish they knew or had done before they started their current role. A theme in the answers was around staff development – needing their staff to develop new skills and developing their leadership teams.

There are many different options and formats for ongoing training and learning to consider. You may prefer reading or webinars or podcasts or classroom training. Most likely you need a combination of all.

A few observations and tips from my own experience:

Reading: What used to be a stack of publications piled up in my office to read has now become a lot of bookmarked articles to read online. I read a lot of articles each week and add more to my list, even though I may not get to them. Having a few good “go to” resources and knowing your key areas of interest help manage and filter out the noise.

Webinars: You could spend several hours a week just doing webinars. Focus on a few “go to” resources and register for the ones that are most relevant to what you need to know. Or register for something new that you want to learn about. Once you put it on your calendar, consider it like any meeting. Continue reading →