On Leadership

IT governance – basic but critical

Posted by on

The first three months of my interim CIO engagement at University Hospitals has flown by. I’m fortunate to be working with a very talented IT team and we recognize there is always room for improvement. We canstockphoto22767750have already made some very positive changes and improvements. We are tightening up how we manage and monitor the production environment to reduce preventable incidents. We do a root cause analysis on every major incident and review them as a team at our bi-weekly leadership meeting, tracking all subsequent action items. We are making progress on numerous major priority projects and there have been several system upgrades and go lives during this period. We are doing detailed planning for our new hospital integration efforts. We are launching our visual management board and leadership huddle next week as part of our lean efforts. And we have re-established an executive level IT steering committee addressing the critical need for IT governance.

Our third IT steering committee will be Monday evening. Our CEO and other senior executives are engaged – exactly what we needed. They are developing a deeper understanding of our current work and the many new requests we have received since this year’s budget was approved. We have reviewed with Continue reading →

Making the invisible visible

Posted by on

The whiteboard in my office has become a working draft for our IT leadership visual management board. And it’s become a focal point of discussion as I socialize the idea with our IT VPs, directors and canstockphoto26356044managers. I’m encouraged that everyone who gets the walkthrough supports the idea and sees the value in it. They see the potential it has to address some fundamental problems in how we work as a department.

Ownership of the board is shifting to the team. I’m using color coded sticky notes to add ideas and pose questions. I’ve encouraged IT leaders to stop by and put their own sticky notes up as we develop it together.

Some have asked if they should do something similar with their own team. The answer is yes! We need to commit at the leadership level and model behaviors. But to truly be effective, each team should have some kind of visual management and huddle that rolls up to the leadership huddle. Continue reading →

Lessons from an aspiring lean leader

Posted by on

This week I will be sharing lessons I’ve learned as a lean leader and champion – in particular around visual management. The Lean Enterprise Institute (LEI) holds an annual Lean Transformation Summit canstockphoto16267629where experts and practitioners come together from all industries to learn from one another.

My talk will cover a multi-year journey that has involved learning from others both in and out of healthcare, site visits, training classes, lots of reading, and experiments with my leadership team. Most of my talk is based on my experience and lessons learned at the University of Michigan Health System.

I was delighted to see that University Hospitals where I’m currently the interim CIO has been on their own lean journey since 2011. At our hospitals you will see huddles and visual boards throughout. Thousands of staff have been trained in lean concepts and methods. In contrast, there have been limited experiments with lean at the corporate office. I have a few allies in my IT leadership team who have experience with lean in other organizations. A good start!

I would have been making a mistake to arrive at UH as the interim CIO and start introducing lean methods week one. I needed to see and hear the problems that need to be addressed. Continue reading →

Innovation – who owns it?

Posted by on

I’m back from HIMSS16 and the sensory overload of Vegas. Like every year, the conference and exhibit hall was filled with new vendors and products. Trying to find the really new, new that is a breakout canstockphoto19831405innovation can be a challenge with thousands of exhibitors. I expect to soon read many post HIMSS articles that will highlight the new innovations and the promising start-ups there.

The HX360 program was co-developed by HIMSS and AVIA, an innovation partner for more than 20 forward-leaning health systems. The program is an attempt to carve out during HIMSS an innovation focus for senior leaders. This year I attended the one-day HX360 Executive Program.

The highlight for me was a panel of CEOs and Chief Innovation Officers from leading health care organizations – Providence Health and Services, Dignity Health, Christiana Care and University Health Network in Canada. The panelists were forward thinking health care leaders and organizations. Continue reading →

Shattering the glass ceiling

Posted by on

No more hitting it, or even breaking it – let’s shatter it!

I’ve been vocal in urging more women to pursue technology careers and in supporting women as they face challenges moving up the ladder.canstockphoto28787142

HIMSS16 attendees can focus on many topics this year. I will be pursuing my passion for developing the next generation of leaders, especially helping women deal with barriers they face as we try to level the playing field.

I’m happy to be a voice for women – but I’m not alone.

  • On Tuesday at 10AM at the HIMSS Spot, the annual #healthITchicks meetup is happening. I’ll be one of the guest speakers along with Rebecca Freeman, Chief Nursing Officer at ONC and Dana Sellers, CEO at Encore. Jennifer Dennard, #healthITchicks founder, organizes monthly TweetChats on a range of topics as well as this annual meetup at HIMSS.  Join us for some interesting Q&A and networking!
  • On Wednesday at 2PM, I will be one of two female executives speaking at the Views from the Top Session – “Shattering the Glass Ceiling – Lessons Learned for Aspiring Female Executives”. I’ll be joined by Deanna Wise, Chief Information Officer at Dignity Health. Carla Smith, EVP at HIMSS will be the moderator. A similar session last year was a big hit with a large crowd so let’s make this year even bigger and better! Kate Gamble with HealthSystemCIO.com wrote an excellent preview of the session this week.
  • And in a two hour closed session on Monday morning, I will be one of six executive women that Carla has pulled together for a Women in HIT roundtable session. More than 900 women responded to a recent HIMSS / Healthcare IT News survey on the women’s professional needs in the health IT field.  According to Carla, those responding overwhelmingly wanted more recognition of female leaders, and more gender-focused resources that support networking, mentoring, and educational and career opportunities. She hopes that the roundtable will give HIMSS valuable input towards developing a year-round, comprehensive, and meaningful program to empower women, and to nurture the next generation of women leaders.

Continue reading →

Get started by asking the right questions

Posted by on

If you are drinking from a fire hose, you need to focus or you will drown. When so much new info is coming your way every day, you need a framework.  When I started my present interim CIO engagement, canstockphoto16518323I knew I needed to understand some key areas right away. They included strength of the leadership team, staffing, system performance, user satisfaction, budget, vendor relations, security, and IT governance.

Issues with system performance and dissatisfied users will find you even if you don’t go looking. Without solid system performance for your production environment, it’s hard to discuss anything else with your executives. If the issue affects your clinicians and their ability to see patients and manage their workload, you need to pay close attention. And you need to work with your team to figure out what’s going on and resolve it. System performance affects user satisfaction.  Whether users love or hate a system they depend on, it has to be fast and reliable.

To quickly assess the IT leadership team, you need to understand their background and experience, their current scope of responsibility and their primary concerns. What are they struggling with?  What help is Continue reading →

Interim management is different

Posted by on

I am wrapping up week 3 as the interim CIO at University Hospitals in Cleveland, Ohio and I’m drinking from the fire hose. I have to learn a new organization, a new team, a new set of projects and priorities, canstockphoto3961050 (1)and a new set of tools. This much change takes patience – first with myself. I realize I can’t learn it all in one day or one week.

The good news is that there are many common themes and issues between health care organizations. With so many years of experience in health IT and leadership roles, I can jump right in. Imagine trying to learn this industry for the first time at this level!

I meet with other executives for the first time in “meet and greet” sessions. I want to get to know them and understand what they need from IT.  So, I’m asking each of them 4 key questions:

  1. What’s working well?
  2. What’s working not so well?
  3. Considering I’m interim, how can I have the greatest impact?
  4. What are the key requirements for the next CIO?

I’ve asked all of my management team in IT to consider these same questions. More good news, Continue reading →

Transformative Values

Posted by on

 

Chris Greene Hutchings is staff specialist in the Office of the CIO.  We have worked together closely during my tenure at UMHS. With my pending departure, Chris asked to be guest blogger this week.  

 

When the leader you report to announces she is leaving, a parade of emotions marches through your life.

The first is denial. “NO!  She can’t leave, because we need to. . .”

Then it’s the blues. “What does this mean for me?”

And ultimately, acceptance. “We did some good work, didn’t we?”

It’s a bittersweet feeling because it’s the first time you stop to look back and see how far you have come together. And you realize you didn’t take enough time to celebrate the successes, or appreciate the good along the way.

Our CIO, Sue, is starting the next chapter in her professional life. As I look back, I see how much our organization has changed. Continue reading →

New year, next chapter

Posted by on

You need to own your own career and be open to the possibilities – this is the advice I have often given others over the years. It applies whether you are early, mid or late career.

I announced my resignation as CIO at the University of Michigan Hospitals and Health Centers this week. As you can tell from my profile, with 30 plus years in HIT management, I’m neither early nor mid-career.

I have considered for some time what I want my next chapter to be, in both my professional and personal life. I want to live close to my daughters and grandchildren in New England so I can spend more time with them. I want more flexibility in my work with the potential to work less than full-time over the course of a year, and I want to do work I really enjoy.

I’ve decided that this means a mix of consulting, coaching, and interim management work. The first opportunity to start a new chapter has presented itself so I’ve decided it’s time to make the change. Continue reading →

The journey continues

Posted by on

What better time than year end to reflect on our collective progress as an IT team. You will see a lot of “top 10” type stories in December – top trends, breakthroughs, stories, and even top predictions for the coming year. I’ll leave those to people with far more time to research and write. What I’d like to share is the progress my incredible IT team has made in partnership with our many internal customers at UMHS in 2015. These are common journeys for health care CIOs around the country. Continue reading →