On Speaking Up

Advice for bloggers: valuable content and discipline

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In the early 2000s, there was an explosion of blogs, but I never pictured myself as a blogger.  But that changed four years ago when I started a weekly blog to share my health IT experiences and insights with canstockphoto13207113others.

It is a weekly discipline I’ve maintained ever since.

I love data. So, I look at the statistics on views per week and per post. I’ve published over 200 blog posts and have had close to 100,000 views.

Over the four years, the posts on lean are by far the most popular – 6 of the top 20 posts – including huddles, visual boards, Gemba walks, and use of an A3. The lean community shares content broadly and openly as they learn from one another. A very good practice! So, maybe I shouldn’t be surprised at the popularity of these posts.

I ask myself “what generates views”? Is it the opening tease and blog title that attracts readers? Is it the title or general topic that causes subscribers to read a blog when they get the email notification? Is it the re-publishing by other publications or links from other sites?

Despite all the analytical tools and articles available on how to increase blog subscribers and readers, it comes down to valuable content. Yes, the catchiness of the title and the use of keywords make a difference. I learned that decades ago writing headlines when I was editor of my high school newspaper. But back then the world of content was all paper; now you can search for anything online in seconds. We all know that on social media you must compete for “eyeballs.” Hence, the importance of keywords.

When I first considered starting a blog, I sought out an expert to give me advice. I called Anthony Guerra at HealthSystemCIO.com. Was it a crazy idea or should I go for it? He encouraged me early on and I’m truly grateful for that. It helped me go from considering blogging to actually being a blogger.

I’ve learned how important amplification is in the world of social media: tagging people, likes, comments, and shares. Then there’s “going viral” – nobody knows the secret formula to that. Continue reading →

Teaching moments – every day, everywhere

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A Starbucks in Philadelphia, a golf course in York, Pennsylvania, an Airbnb in California, a college tour in Colorado, a common dorm room at Yale. These are the stories of every day racism that have gotten canstockphoto48801491 (1) multi racialsignificant media attention recently. Yet we all know there are many more stories just like this. And they are happening every day and in every part of the country.

This week it was a blatant and demeaning racist comment from the star of one of ABC’s highest rated shows and money maker. ABC leadership acted swiftly. As they should. ABC Entertainment President, Channing Dungey, announced that the network decided to cancel the show in one brief statement: “Roseanne’s Twitter statement is abhorrent, repugnant and inconsistent with our values, and we have decided to cancel her show.”.

The target of that comment, Valerie Jarrett, former White House senior advisor to President Obama, took the high road. On a MSNBC special program called “Every Day Racism in America”, that same night, she said we should use this as a teaching moment. She was fine but worried about all the people who don’t have support systems, or a circle of friends, to come to their defense. She said she worries about the person of color who experiences a stranger clutching their purse out of fear. And the mothers who must teach their teenage sons to be careful with police.

Yes, these incidents are all teaching moments. Teaching every one of us as leaders about the kind of tolerant, respectful organizations we must create and maintain every day. Teaching us that we need to be the kind of leaders that go high when others go low. And teaching us not to punch back 10 times harder, if we are punched.

Teaching every one of us that we must say something when we see something. The Starbucks incident when two black men, Rashon Nelson and Donte Robinson, were arrested for meeting in a Starbucks without ordering went viral because white people videoed it and shared it on social media.

We cannot sit by and let every day racism happen around us.

Working in healthcare organizations for most of my professional career, I spent every day in one of the most diverse workforces. Treating every person with respect was part of the culture. Continue reading →

What will you speak up for?

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When I started blogging, I grouped my posts in several categories. One category is called “On Speaking Up”. I guess it’s just my nature to be an outspoken advocate for what I believe is right. Some might frown canstockphoto17019906 protest (002)on that, but I am proud of it.

Like many in my generation, we protested the Vietnam War, we marched for women’s rights and gay rights, and yes even worked to impeach a president. But we didn’t worry about mass shooters in our schools.

In 1988, when my own children were in grade school, there was a school shooting in a Chicago suburb several miles away. One child was killed, and 5 children were wounded. It shook the larger community.

Fast forward 30 years. Mass shootings in schools, churches, theaters and other public spaces have become so common we don’t hear about them all. But we can’t let this become the new normal.

We are witnessing an accelerating movement of students telling our government at all levels that something must be done to protect them from gun violence in their schools.  Fueled by their anger and social media savvy, they are taking a very personal fight for their own lives to the streets, to the White House, to the Capitol, and to the media.

You can’t escape their presence. Nor should you want to. Yes, it’s hard to watch the raw stories being shared by parents, siblings, and friends of those who have been killed. But it is nothing compared to the anguish those families feel every single day. So, we must watch. We must pay attention. And we must support them.

Parents everywhere are faced with difficult conversations as their own kids watch what is happening nationally, process their own fears, and decide to participate in walkouts. To those parents, I say support your children if they choose to be active and be by their side. Continue reading →

This can’t be the new normal

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I am sickened, saddened, and angry all over again.

Yesterday as I did my early morning check of Facebook, I smiled at a memory that popped up from 3 years ago. It was a picture of my then 3-month-old granddaughter dressed in a little Valentine’s outfit withcanstockphoto50204846 school icon a little red and white stuffed bear next to her. She was propped up in a chair and holding a sign that said, “I love Nana Sue and Papa Tom”. It made my day.

Early afternoon, I talked to my daughter who is the mom to the oldest of our 4 grandchildren. She had just finished registering her 5-year-old for kindergarten next September. She learned that she’d be taking a bus to school and not going to the school within walking distance. The 5-year-old was excited at the thought of a school bus with her friends.

I learned about the latest school shooting in Parkland, Florida just before my husband and I headed to that daughter’s house to babysit the 5-year-old and her 3-year-old sister, so the parents could have a Valentine’s Dinner date night. The story was still unfolding, and the number of injuries and fatalities were still unknown as we drove to her house.

But watching just a short news piece I saw the anguish of parents anxiously awaiting news of their children. And I saw the fear and pain of the students who survived as they were being escorted out of the school by armed police officers.

Parents send their children to what should be a safe and nurturing learning environment every day. Yet, parents now with increased frequency wonder if their children will return home. Continue reading →

Find your voice, a mentor, and be bold

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The week started with #Oprah2020 trending on Twitter. If you missed Oprah’s inspirational speech at the Golden Globes on Sunday night you can find it on YouTube. Who doesn’t love Oprah? But, should we canstockphoto13471338 (002) mentorelect another president who lacks government experience?

But these aren’t the questions I want to address. A Slate article by Dahlia Lithwick got my attention on Monday. She said the real message of Oprah’s speech wasn’t about her but about us. Do we feel empowered enough to act. She focused on women running for office at all levels. And that led me to think more about empowerment.

While that buzz was happening on Monday, I was in a daylong meeting with a small group of women leaders from various industries. We had been brought together by the first female president of a large, national organization to discuss the challenges women in leadership face. It was an insightful discussion as stories were shared, dissected, and analyzed.

As I bring this back to health IT, I’m not going to rehash the stories and lessons from my experience as a female IT leader over the years. I’ve shared some of them in previous posts. Rather, I want to again encourage you to take steps to own your career and find ways to develop yourself. Find your voice and speak up. Find the mentors you need to help you. And be bold.

HIMSS18 is less than 2 months away. To get the most out of the annual conference you need to make choices and plan your time there carefully. There are many ways to invest in “you” while there, including education and networking.

I’ve had the opportunity to present at many previous HIMSS conferences on a range of topics. This year, I was asked to support the Career Fair and the Women in HIT sessions. I’m committed to developing the next generation of leaders, so I gladly said yes! Continue reading →

The silence breakers, long overdue

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It’s been boiling for years, decades. It’s been in the headlines for months. This week Time Magazine recognized the enormity of this sea change and named the women they call “the silence breakers” as canstock120817 girl powerPerson of the Year. Women who have come forward and named the men who have sexually harassed and abused them. And Time did not forget those still too afraid to speak out.

I started a blog post a few weeks ago that I was going to call “I believe the women”.  But I was unsure how to approach the topic, and I set it aside and covered other subjects. I had commented on the topic when the Harvey Weinstein story was breaking in October in my post, “Time to support, not harass women”. This week, I  have decided to write about three unique programs that are committed to developing girls and women.

The sea change or watershed moment, as news commentators call it these days, is long overdue. And it is not over. It has just begun. There will be more women speaking out, more denials, and ultimately more men facing up to what they have done. More industries and sectors  will be affected, although Hollywood and politicians will be the most talked about stories.

Let’s advance this sea change by talking about ways to develop strong girls and women. Let’s provide them with every opportunity they deserve in a society that treats them equally and with respect.  Sticking with that theme, here are those three programs I mentioned:

Girls, Inc. is a national program which inspires all girls to be “strong, smart, and bold”. I recently learned about it at the CHIME Fall Forum in San Antonio. The Women of CHIME group hosted a session titled “Breaking Down Barriers and Paving the Way”. The program featured Lea Rosenauer, President and CEO of Girls Inc. of San Antonio. She discussed issues that prevent women from career advancement and suggested  strategies to get women into leadership roles. Continue reading →

Time to support, not harass women

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With the latest sexual harassment and abuse stories in the news, I am reminded once again how important it is for women to speak up. We need to encourage women and girls to pursue their dreams, canstockphoto13989561and support them when they face obstacles.

Like other women leaders, I try to be a role model for young women in all that I say and do. I try to speak up and take on the tough issues that women face in the work world. I encourage young women to figure out who is on their “team you”. And most importantly, I tell them not to put up with crap, from anyone.

I have written many posts over the past few years on women and work and done several talks focused on encouraging and developing women.

Here are some of those posts that you might find useful and maybe even inspiring these days:

Yes we can: women in health IT

Powerful women and their path to success

Investing in the success of others

Equal pay, who can argue?

#ILookLikeAnEngineer

Balancing career and family

I challenge you to look at your own practices and ensure you are doing all you can to support women in your organization so they are comfortable speaking up, able to overcome obstacles they face, and can actually thrive and advance.

When can we talk about it?

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Like you, I woke up Monday morning to the horrific news that at least 50 people were dead and over 400 people injured at the kind of venue we have been to before: an open-air music event with thousands of people.

But this was not a terrorist attack in some foreign country. This was our country. The United States of America. The land of the free. But sadly, it is also the land of guns. Americans own an estimated 265 million guns, more than one gun for every adult.

This time it was a 64-year-old white man who had amassed over 40 weapons and had carried over 20 of them into his hotel suite a few days earlier. These were semi-automatic weapons modified to shoot rounds so fast that in just 10 minutes he ended or injured over 500 lives. Not to mention the psychological damage for the thousands who escaped, survived, tended to others on the scene, transported them to hospitals or cared for them at the hospital. 

I was in Chicago attending a healthcare forum on Monday. But no one was talking about what had happened. Are we so numb to gun violence in this country that we watch that initial news story in horror but then move on? Were the few hundred people in that meeting room with me distracted during the day and wanting to know more about what had happened? Were they quietly looking for answers? Instead of just looking at email on their phones were they looking for news updates and trying to comprehend this awfulness yet again? 

I saw an alarming image and statistic today. According to the Centers for Disease Control and Prevention, 1.5 million Americans have been killed in the U.S. in gun related incidents since 1968. That is more than the 1.2 million service members killed in all the U.S. wars combined. The caption said, “We are at war with ourselves”.   Continue reading →

Living your values

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This is not about who you voted for in 2016.

This is not about whether you neatly compartmentalize your political persuasions and don’t talk politics at work.

This is about standing up for what you believe and living your values.canstockphoto9176405

The six CEOs who left the president’s manufacturing council after Charlottesville may have done it to protect their businesses and profits. But I will give them the benefit of the doubt; they were unwilling to work with a president who cannot call white supremacists and neo-Nazis what they are.

The last to leave before the remaining members agreed to disband was AFL-CIO President Richard Trumka. He made the strongest and clearest statement of all. He announced he was leaving the council late Tuesday after President Trump defended his original statement on Charlottesville, blaming both sides. “We cannot sit on a council for a President who tolerates bigotry and domestic terrorism,” the organization said in a statement. “President Trump’s remarks today repudiate his forced remarks yesterday about the KKK and neo-Nazis. We must resign on behalf of America’s working people, who reject all notions of legitimacy of these bigoted groups.”

Ken Frazier was the first CEO to step down after Charlottesville. “As CEO of Merck, and as a matter of personal conscience, I feel a responsibility to take a stand against intolerance and extremism,” he said in a statement. He was the only African American CEO on the council and is the only one singled out publicly and criticized by the President.

We live and work and play and study in a global society with great diversity. I embrace that diversity.

When I am coaching leaders I challenge them to share their values with the people they lead. I challenge them to envision the leader they want to be and to take concrete steps to become that leader. And I always encourage them to put aside personal agendas and do what is right for their organization. Continue reading →

Ethics 101, what’s so hard to understand?

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As we all watch events in Washington unfold, each of us knows that the organizations we work for expect us to behave ethically in all that we do. We sign confidentiality agreements; we complete conflict of canstockphoto13989561interest disclosures and we receive ethics training.

Whether you consider yourself a “rules follower” or one who likes to “ask for forgiveness, not permission”,  you know that you must act ethically and lawfully.

I appreciate the advice I received from a boss early in my career – always do what’s right for the organization. If there is any doubt when I fill out my conflict of interest form, I error on the side of disclosing more rather than withholding information.

And then there’s nepotism – something both small and large organizations need to manage. They figure it out. Unless you are a family owned business, you should not be hiring or managing family members.

I worked at an organization that was named by the Ethisphere Institute as a “World’s Most Ethical Company” five times since 2012 – University Hospitals in Cleveland, Ohio. Their Chief Compliance Officer, Kim Bixenstine, and the entire executive team took great pride in this honor. And they should. University Hospitals is one of only seven healthcare providers named to the list in 2017.

Ethics starts at the top. Continue reading →