HIMSS20 – are you ready?

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If you work in health IT, you know that the annual HIMSS conference is the biggest industry event each year whether you are headed to Orlando in three weeks or not. The number of emails, blog posts, social media posts, and articles providing guidance and recommendations on HIMSS20 grows with each passing day.

In the next two weeks I’m wrapping up my current interim CTO engagement at University of Vermont Health Network and handing off to the new CTO. If like me you are super busy at work, making your game plan for HIMSS20 is probably low on your priority list. With so much info out there, I decided to pull together some resources that might help in your preparation.

Whether you are attending in person or following the happenings from a distance, the Official HIMSS20 Hashtag Guide will help you focus in on your areas of interest. My top picks this year are #WomenInHIT, #HealthcareStartup, #HealthcareInnovation, and #PatientEngagement. And of course, you’ll want to follow all the HIMSS digital influencers. You can follow and engage with them using hashtag #BeTheChange. If you’re looking for who the 2020 social media ambassadors are, the digital influencers have replaced them with a new and more expansive program.

Several recent blog posts are worth checking out for more previews and tips:

With my focus on developing women leaders in health IT, I’m looking forward to the Women in Healthcare and Tech: Closing the Gap to Strategic Leadership session on March 10 from 10:30AM-11:30AM. A panel of trailblazers with backgrounds in healthcare and technology will discuss empowering women and closing the gap to strategic leadership. Continue reading →

Struggling to get (or stay) organized? You are not alone

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When I wrote my “Value of podcasts for professional development” blog a few weeks ago, I asked readers for their favorites podcasts. One of my directors at UVMHN suggested the GTD podcast series. I’ve known since I met Greg Van Buren at the start of this interim CTO engagement back in May that he was a big fan and proponent of the Getting Things Done (GTD) approach from David Allen. I told Greg early on that I’d like to take some time to learn how he applies it in his work.

There are many personal productivity systems and methodologies out there. I’m familiar with GTD concepts but have never really gone deep with it. So why not learn from someone who has? After all, what’s not attractive about the idea of “stress free productivity”?

Greg is paperless from all appearances – how he shows up at meetings and in his office. He uses a mobile device to capture all his notes and to dos. If he does momentarily have paper with handwritten notes, he scans it and copies it into the appropriate note for future reference. And as I have more recently seen he appears to have mastered an organization system for all his notes and tasks within OneNote.

After listening to a few GTD podcasts, I realized again that none of this is rocket science. It’s basic organization of your ideas and work at all levels – from the macro long term goals, to the house and family tasks of today and everything in between. And I realize that I could make a lot of adjustments to improve how I work. That sounds better than saying I’ve realized I’m out of control! Continue reading →

New year, new job?

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No, this is not an announcement about me. This is a question for you – are you considering making a job change this year? If so, be sure to approach it with an objective and analytical view. Don’t just react to something and make a leap. Be sure you know why you’re leaving where you are and what you want next that you can’t get by staying.

In my blog post “Time for a job change?” I posed a series of questions to ask yourself when considering a job change and provided some pointers on starting the process. I closed that post with the reminder that you own your own career and to always be open to the possibilities. But remember, those possibilities might be in the organization that you are in.

In terms of managing your career, “Taking control of your life” is another post worth checking out. Don’t get caught in the “grass is greener” trap. If you do decide to make a move, make sure it’s an organization that you can commit to, that you are doing work you are passionate about, and that you have shared values with your colleagues.

If you are frustrated and restless at work, making a move is not always the answer. Talk with your boss about what the dissatisfiers are and propose changes to improve the situation. Make sure your boss knows both your short and long term professional career goals.

And if you manage people, consider the concept of a “stay interview”. An informal stay interview can help leaders find out what’s important to each of their staff. You can ask questions such as:

  • What makes you feel valued at work?
  • What would make your job more satisfying?
  • What can I do more of or less of as your manager?
  • What might tempt you to leave your current position?

Stay interviews are a good way to regularly check in and stay connected to your staff throughout the year. What you learn may give you an opportunity to make some adjustments. After all, hiring the right people is one of the most important jobs of management and retaining and growing them comes next.

Related Posts:

Time for a job change?

Taking control of your life

 

Value of podcasts for professional development

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The start of a new year is often a time to establish or renew professional and personal goals. There are common myths that it takes 21 days to form a new habit though researchers who have studied this say it could take from 2 to 8 months to build a new behavior into your life. The end of January marks the first 30 days of the new year. I’m not going to ask how you are doing with your gym goals and whether you are on the road to changing your behaviors about regular workouts. Rather, I’ll ask you if you have a professional development goal for this year.

With tight budgets and busy schedules, finding time to fulfill professional development goals can be challenging. You may or may not be able to get to a training program or conference. And finding time to read publications or electronic newsletters may be wishful thinking given how much work email and reading you already have to do.

I highly recommend the practice of listening to podcasts as part of your ongoing professional development and learning. You can even mix it in with your workout goal. Listening to a 20-30 minute podcast while working out, walking the dog, or on your daily commute is easy and it’s free!

I have subscribed to many different podcasts but my “go to” in order to learn from health IT industry influencers and keep up on industry news and analysis is “This Week in Health IT”, launched by Bill Russell two years ago. Bill has served on executive teams in healthcare, higher education and Fortune 500 consulting practices including serving as Chief Information Officer for St. Joseph Health, a 16 hospital $5 billion system, for nearly five years.

With his podcast series, Bill uses his extensive experience to help leaders, innovators and organizations share their stories in a conversational style to capture the wisdom of the industry and share it with his listeners.

After a successful year one of his weekly podcast, Bill listened to his audience and greatly expanded his offerings. Continue reading →

Martin Luther King Day and why it matters – 2020

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I wrote my first Martin Luther King Day post four years ago. How much has changed since then? And is it really for the better? On one level, it’s very hard to say ‘yes’. Our country seems more divided. Hate crimes and mass shootings continue. In the past year we’ve seen shootings at a Jewish temple and someone “hunting” for Hispanics in El Paso, Texas.

2020 is an election year and a consequential one at that. Who we are as a country and what kind of future we want for our children and grandchildren is at stake. As our minister said in this week’s sermon honoring Dr. Martin Luther King, we have to see the wrongness of now and the rightness of tomorrow, we need to see it and believe it.

Appreciating and embracing diversity is what we as leaders must demonstrate every day in every part of our lives. Fighting for social justice and showing up for others must also be a part of our everyday lives.

A few years ago on this day, my oldest brother called and told me about our first social justice lesson as children. I was only 7 and he had just graduated from high school. The four of us kids and our mom lived in an all-white neighborhood in Minneapolis. My mom took us on a family trip to Hot Springs, Arkansas in 1960. I don’t remember a lot of it. My brother told me about how our mother took us all into a restaurant in Little Rock, saw a sign that said “colored people aren’t allowed” and marched us right back out. She gave us our first social justice lesson there on the sidewalk. I was young. I wish I remembered this myself but I’m so glad he told me the story.

I’m not exactly sure what our children learn in school these days about Dr. Martin Luther King, but I do know they learn that the color of one’s skin doesn’t matter. I asked my oldest granddaughter who is in first grade what she knew about Dr. Martin Luther King. She said he’s brown and that he used his words, not his hands to fight. Guess that’s one way to describe the gospel of non-violence.

Many healthcare organizations have a Chief Diversity Officer and EDI program. For the IT folks reading, that’s not EDI as in electronic data interchange, but EDI as in Equity, Diversity and Inclusion. Continue reading →

Major implementations need experienced leadership

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What CIO hasn’t worried about a major EHR or ERP go live? Despite the years of work by your dedicated and talented team alongside your software vendor and possibly an implementation partner consulting firm, you still worry. The Go Live Readiness Assessments (GLRA) at 30-60-90 days have level set all involved on what is complete/ready, what is on track to complete, and what needs help.

It’s that last piece – what needs help or is significantly behind schedule – in bright red on the status report that requires attention. There could be many reasons it’s red, but bottom line it is red. Do you have enough of the right resources and enough time to get it done? Do you have to adjust scope? Do you have to put more money into it? You certainly don’t want to sacrifice quality. And with the scale and complexity of most major implementations, you don’t want to move the go live date. Any good project manager knows that those are the only four levers you have – scope, quality, money, and schedule.

Everyone who has done this before tells you that there will be some yellow and red areas yet at the 30-day GLRA. But they should be minimal and able to be addressed in time for the go live.

If you have a major implementation in 2020 and don’t have an implementation partner or lack full, unbiased confidence in your implementation partner, you might consider a little more help in those final 90-120 days. And not just more staff resources. As the CIO, you may need to bring in an experienced senior IT leader who can assist you by doing a quick project review and risk assessment. Someone who can identify the key areas you need to focus on and if needed bring the expertise and leadership to address them in time for a successful go live. Someone who, at a modest cost, will help you sleep better at night.

At StarBridge Advisors, we have a team of senior IT leaders serving as advisors who have significant experience leading successful implementations in all sizes and types of healthcare organizations. We know what can go wrong and how to avoid it. We know what it takes to be successful. And we will tell it to you straight. Our approach is practical, unbiased, open, and plain speaking. We offer you frank and honest opinions based on real-world experience.

If you have a major implementation in 2020 that you are worried about, let’s talk.

Related Posts:

Plans, processes, people: lessons from a successful EHR implementation

Epic Go Live – report from the field

9 Tips for Go Live support success

10 best practices for project success

10 Go Live Command Center lessons from the field

Crunch time and why IT matters

Most popular blogs in 2019

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It’s the new year and time for top 10 lists and countdowns so I’m adding mine to the mix. These are my most read blog posts in 2019. If you missed any of them first time around now is your chance to check them out.

I am a practitioner and always willing to share experiences pulling lessons from everything that I do. I continue to cover a range of topics from leadership to women and work to technology and healthcare. It looks like my readers appreciate the variety. Here are the top 10 as measured by total views:

A passion for health care – a classic one from previous years about why we do what we do

6 tips for successful huddle boards – another classic from previous years that doesn’t go out of style

“We’re at meeting norms” – this one is about best practices I learned from my IT colleagues during my interim CTO engagement at University of Vermont Health Network (UVMHN) this past year.

10 best practices for project success – another one from my experience at UVMHN as we approached the November Epic Go Live.

Where do new ideas come from? – another back to the classics from a previous year.

Develop women leaders, transform leadership – at StarBridge Advisors, we launched a new service early in 2019 call C-Change focused on developing women leaders in health IT. Continue reading →

Taking stock – goals for your next decade

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January 1, 2020 marks more than just another new year, it marks a new decade. And a good time to take stock.

What are your personal highlights of the past decade? What does the new decade hold for you? Are you living the life you want to live?

I have never been a “bucket list” kind of person, but I did set four big, broad goals for myself early in this decade. They involved family, work, travel, and friends.

My family goal involved grandkids that weren’t yet born. I told my husband that I wanted to spend a lot of time with my grandkids if I was fortunate enough to have them someday. That someday came for us four times between 2012 and 2016. Happy to say, I’m meeting my family goals. Once we had grandkids, there was no question I wanted to make the changes needed to live near them so I could see them often. We made the move back to New England in 2016 and it was one of our best decisions ever. They are now 7, 5, almost 5, and 3 ½. I fondly call them the “Fab Four” and we see them often.

That decision to move was tightly coupled with a major career decision. Leaving a fulltime position as a healthcare CIO to start down a path of interim management, consulting and leadership coaching. It’s a decision I have never regretted as I now have more control and flexibility in my career and work. This period has included launching and growing a successful health IT advisory firm, StarBridge Advisors, with two colleagues for the past 3 years. Continue reading →

Holidays aren’t fa-la-la for everyone

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In past holiday seasons I’ve written about managing stress and remembering your big rocks, STEM gifts for kids, and girl power gifts. What to say that is new and different? Not to be a downer, but this year I want to comment on loss.

My husband and I visited Washington DC the past several days for a mini vacation. We saw two excellent plays, went to a holiday choral concert, and spent a day touring the Capitol including visits to both the house and senate galleries. We visited several museums, saw the lights at the national zoo, shopped at the holiday market, and had several delicious meals. And after 43 years of marriage, we continued to enjoy each other’s company everywhere where we went.

But of all those outings, what struck me the deepest was the Judy Chicago exhibit at the National Museum of Women in the Arts called “The End: A Meditation on Death and Extinction”. The artist who is famous for her feminist and minimalist art turned 80 this year. In her words, she has been thinking a lot about her own mortality. While the doctors and nurses I know may be more used to dealing with mortality, it is a subject most of us try to avoid thinking about.

This powerful art exhibit is divided into three sections. The first depicts the five stages of grief – denial, anger, negotiation, grieving and acceptance. The second begins with a sculpture of an older deceased woman clearly at peace followed by pieces that speculated on how the artist herself would die – in peace, in pain, or you can imagine. The third was about extinct species – a very powerful message in a different way forcing the viewer to think about how we are slowly destroying wildlife through our actions and inaction.

I know several people who have lost someone they loved dearly this past year. Some said goodbye to elder parents and grandparents after long illnesses. Others in my circle of friends and family had more sudden and unexpected losses – a beloved spouse, a parent, a brother, a sister, a child. Many people say the first holiday season after losing a loved one is the hardest. I have no doubt about it.

As you celebrate the joy and wonder of this holiday season, make room for those who are grieving. Find kindness in your heart for all around you but give special support and love to those who may need it the most at this time of the year. If you have experienced loss, let those close to you surround you with their love.

May your holiday season and new year be one of peace, health and happiness.

Related Post:

Do you know your big rocks?

Bridging the gap with an interim leader

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My husband and I have both served in interim roles this year. Tom left IT in the mid-1990s to become a Unitarian Universalist minister. He is now a retired minister who does a lot of guest preaching and writing and is very active in our denomination nationally. He did part-time interim ministry at two different churches in our area this year. The first was for 3 months early in the year, and the second was for 4 months this Fall. He was filling in for ministers who were on sabbatical. His role was to preach and lead worship on Sundays, work with the board and staff, and be available as needed for pastoral care.

Compare this to the interim CTO engagement I’ve done since late May. A full-time role keeping infrastructure projects moving forward, helping to ensure a successful Epic go live, dealing with day to day issues, and helping recruit the permanent CTO.

Interim leadership roles take different forms. They range from “keeping the seat warm” to turnaround situations where significant change is needed. Regardless of the role, an interim needs to be able to confidently step into the role, build relationships, gain respect, and get up to speed quickly. Continue reading →