If you are starting a new job or a new client engagement during this pandemic, you are most likely missing (and even craving) the in-person contacts that you are used to. The job interviews and onboarding may have been all virtual and the actual work may still be all virtual. For a new client engagement, you may be doing not just the kickoff meeting but all the subsequent work virtually. And this virtual mode may be the situation for the foreseeable future.

Neither of these scenarios is the same as a team or group of people who already know each other well and have formed good working relationships to suddenly be working virtually.

Given our work is often all about the relationships, what are some of the challenges of this new way of working with clients or starting a new job? And how best to address them? Some lessons and tips from my latest client engagement experience:

Culture – We have all heard the phrase “culture eats strategy for lunch”. You must work that much harder to understand the culture of an organization when you are not spending time together in person. Early on, find out what the norms and values of the organization are from your key contacts. Observe and listen. And don’t be afraid to ask questions.

Politics – Every organization has its politics. Best to stay out of them if you can. But you need to be aware of the politics and how best to navigate to get results. The politics may be less evident (a good thing) in the virtual world but are still there.

Who’s who – If you are used to getting to know your new colleagues or clients more informally to build a good, trusting working relationship, then this is all new. Continue reading →