Treasuring family after a long year

I hesitate to say “post COVID” or “post pandemic” even though there are signs of the new normal as organizations roll out their plans for employees to return to the office, states drop their mask mandates and businesses are allowed to open at full capacity. But when will we be truly “post COVID”? While the U.S. COVID-19 cases and deaths are at new lows, the global situation is far different and the variants continue to be a concern. Globally, there have been more deaths in 2021 than all of 2020. So it is far from over.

I am glad that I live and work in states with high vaccine rates and where mask mandates were accepted and not protested. In both Rhode Island and Massachusetts, over 60% of the population has received the first dose. In fact, all the New England states are at that level of vaccination, and all are over 50% fully vaccinated.

In the past few weeks, I have experienced more “firsts” in this transition to the new normal. We had friends over for dinner. Our Saturday morning outing at the local farmers market no longer requires masks. Wandering the stalls with our two little dogs, it is good to chat with strangers like we used to. We went to a Red Sox game and seeing so many people in one place was a big change. The wave doesn’t catch on the same at partial capacity but the enthusiasm for the Red Sox hasn’t changed. At my hair salon, my most recent haircut was the first without a mask; they are no longer required if you are vaccinated. On my daily walks, I no longer cross the street when someone else is walking towards me with their dogs but rather stop and talk and let the dogs do their sniffing thing.

Being in public places without a mask is one thing. But being with family is what I have truly missed. Our immediate family (our two daughters, their husbands and all the grandchildren) has not all been together since early November. Our few get togethers last year were outside socially distanced with masks as needed. We respected everyone’s comfort level and deferred to the least comfortable. Continue reading

Career advice revisited

It seems that I am getting a lot of requests to provide career advice these days. I did formal career coaching for a few people in recent months and am currently participating as a mentor in the Boston Young Healthcare Professionals (BYHP) mentor program. In all these situations, I point people to my many previous blog posts on career advice to supplement what we discuss.

For general career advice, they find these “classics” useful to review:

Career advice in a competitive market

5 job search challenges in 2020

You need to own your own career

Taking control of your life

Make career choices right for you

New year, new job?

Time for a job change?

Stand out at the interview

So you didn’t get the job

In this new virtual world of recruiting, I tell people not to underestimate the power of LinkedIn. It is an online professional directory that recruiters look to for candidates. Optimize your profile. Ensure the one liner under your name is a good description of your role since that is what people see when you invite them to connect with you and when you are found on searches. Use the about section to describe what you offer and how you can add value – don’t just copy and paste your current job description summary. Be active which shows you are current and engaged – that means sharing content yourself and commenting on other people’s posts. And if you are actively looking for a new job, check the “open to work” box – don’t worry, you can control who sees it.

If you are thinking of using a coach, check out these two posts:

When to use a career coach

Investing in you, the value of a coach

Looking for a new job can be exciting and hard at the same time. Hopefully, the lessons and tips in these posts will make it a little easier.

Treasure the good

The past 14+ months have been a period of loss and sadness. Even if you and your loved ones have remained healthy and employed, the pandemic has impacted all our lives. Now that over 200M people in this country have received at least one dose of the vaccine, 87M people are fully vaccinated, and the vaccine is available to anyone over 16 who wants it, we are on our way to a new chapter. But we still need to get to at least 70% for herd immunity and continue with precautions.

I don’t want to appear Pollyannish as we look to the future, but let’s ask ourselves what good has come out of this past year.

Have you had more quality time and connections with your family being home so much?

Have you found new ways to connect and celebrate milestones with family and friends at a distance?

Have you simplified your life and decreased your consumption?

Have you found new hobbies or restarted old ones?

Have you spent more time reading and learning?

Have you spent more time outside enjoying nature?

Have you explored cooking new foods and eaten healthier at home?

Have you become a kinder person, more caring about your community and people you don’t know?

Have you come to know and appreciate your co-workers in new ways after working together through tough times, and perhaps meeting their kids on video calls and hearing their dogs bark in the background?

Have you converted your work commute into something positive for yourself?

Have you spent time reflecting on your career and what truly is important to you? Continue reading

Renewal, big rocks, and the elusive work life balance

Spring is a time of renewal and rebirth. I see daffodils, crocus, and blooming trees everywhere on my daily walks.  After the last 12+ months we have experienced and the vaccine rollout giving us all new hope, it is a time of renewal and rebirth unlike in previous Springs. In past years, I have written about my “big rocks” at this time of year. In April more than any other month I am reminded of my big rocks – it is when my siblings and I lost our father to cancer at a very young age. I turned four years old the day of his funeral.

Over 570,000 families in this country alone have lost one of their “big rocks” to COVID-19. For some families, it has been multiple losses. The stories of a husband and wife dying just hours apart are truly heartbreaking. I am fortunate that all my big rocks here in New England and back in Minnesota where I grew up are healthy and well. And all of us “elders” are vaccinated.

So, in this time of renewal and being two weeks post my second vaccine dose, I look forward to breaking bread this weekend with family members. It will be the first time since an outside, socially distanced, early Thanksgiving we had on November 8th. I told my husband back then that it could be a long, isolating winter as we would not be able to spend time outside with family nor have meals together. After a relatively mild winter, I am happy to say my daughter who lives only 20 minutes away came over on some weekends with her two young daughters to walk the dogs with me and to visit. Some of the visits were outside socially distanced and some were inside with masks.

Thinking about my big rocks is a reminder to take care of myself and maintain a reasonable work life balance, or life work balance as my StarBridge Advisors colleague, David Muntz, likes to call it. Taking on the interim CIO role at Boston Children’s Hospital means I am back to long days and catching up on the weekends. My personal gauge for work life balance each day during this period will be whether I’ve gotten out for walks to hit my 10,000 steps daily goal and if I’ve played the piano. Continue reading

Well past time to support our healthcare workers – Part 2

I knew that Governor Gina Raimondo had announced a two week pause starting November 30th and that there were growing concerns about hospital capacity here in Rhode Island. But when I got this alert pushed to my phone Monday morning like everyone else in the state, it became very real again.

I knew there was discussion about opening a field hospital in Rhode Island. But when I saw that the lead story on one of the national morning news shows was an interview with the field hospital director on opening day December 1st, it became very real again.

I knew that our ED at the largest hospital in the state was at a breaking point as I have been following Dr. Megan Ranney closely on social media in recent weeks. But when I heard her describe what it is like in the ED on this week’s In the Bubble podcast with Andy Slavitt – “Following One Shift in the COVID-19 Unit”, it became very real again. Listening to her describe mentally getting ready for her shift, donning and doffing layers of PPE that is worn the entire shift, assessing and admitting very sick patients, calling families with updates, and heading out the door with her physically exhausted co-workers at the end of a long shift, I came to appreciate even more what our frontline healthcare workers are doing 24×7 in hospitals across the country.

I am not a denialist. Quite the opposite. I have taken this virus seriously since the start. I wear a mask whenever I’m out and can’t be socially distanced. I keep a journal of all our outings and contacts. I have the Crush Covid RI app that includes a location tracker diary for the past 20 days on my phone. I have watched many news stories, read many articles, and listened to many podcasts in the past 9 months. I feel very educated and informed. And at times, I feel very sad – so many stories have brought me to tears.

When I hear about new restrictions in my state, I typically tell my husband no change for us, we’re already living that way.

But it hit me different this week. Continue reading

With gratitude – yes, even in 2020

Difficult as 2020 has been, it is my hope that each of us can find something to be grateful for this Thanksgiving. If you have lost a loved one to COVID, I know that no words can take away your pain and grief. If you are a “long hauler”, I hope that you are finding support from others as you navigate your ongoing health issues. If you have lost your employment due to the economic downturn, I hope you are finding support from your network to find a new job.

Many times, during the past 9 months I have said to my family and friends – I can’t complain, I’m healthy and alive. I never really felt my age, but since March I have been reminded that I am an “elder”. I am overall healthy with no underlying conditions but I’m in that over 65 group. My husband is 4 years older than me and does have some medical conditions. We have been mask wearers since mid-March and do our best to minimize our risks.

I have much to be grateful for. Healthcare workers caring for COVID patients on the front lines and scientists working to develop a vaccine. All those who support them in ways we see and don’t see. And yes, that includes the IT and HTM teams in every health system who provide solutions and systems that the clinicians depend on.

I am also grateful for all the essential workers – at the grocery store, providing public transportation, delivering packages, and the police and firefighters who protect us.

My family are my big rocks. And that has never been truer than this year. I am eternally grateful for them. Continue reading

Well past time to support our healthcare workers

Any graph or heat map you look at, one thing is obvious – the coronavirus is out of control and spreading rapidly. New coronavirus cases have jumped by more than a third in the U.S. over the past seven days, according to data from Johns Hopkins University, the fastest pace since late March. Every day since Election Day, more than 100,000 people in the country have tested positive for the virus with a daily record of over 187,957 new cases last Friday per Worldometers.info. We went from 10 million new cases to 11 million in just one week. And we have lost over 250,000 lives.

We saw heartbreaking stories on the news from ICUs in the Northeast during March and April. Then stories from southern states. And now from hospitals in the Midwest. But when you look at the heat maps, the virus is everywhere now.

Listen to any healthcare worker and one more thing is obvious – they are exhausted and burning out. They tell story after story of how hard it is to work 12- and 18-hour shifts caring for COVID patients only to drive home past crowded bars.

We have seen exhausted physicians and nurses share their stories for months. I cannot tell their stories, but I can share them. And I can encourage you to do the same. But more importantly, I can encourage you to take the basic steps needed at this point – messages we have all heard for nearly 9 months now – wear a mask, socially distance, and wash your hands frequently.

This virus is not a hoax. It is not something you can ignore or deny. A story from a nurse in the Dakotas is the latest to go viral. She describes patients who yell at her and say she does not need to wear PPE because they don’t have COVID, right up until they are intubated.

Our healthcare workers truly are heroes, but they are at a breaking point. Our hospitals are at or nearing capacity. There are over 73,000 people hospitalized with COVID, another record since the pandemic started. Field hospitals are opening again in many states. Continue reading

The healing power of humanity

This is one of those weeks where I struggle for the right words. We are all in wait mode. Regardless of the outcome of the election, our nation needs healing. Your relationships with family members, friends or colleagues may be strained as the divisiveness of recent years has grown during this election cycle.

In health care, we focus on healing and take care of everyone regardless of their politics. For inspiration, the words this week from two national healthcare leaders are worth sharing.

Michael Dowling, CEO of Northwell Health, penned a very powerful piece in Becker’s Hospital Review on November 4 titled, “Look to healthcare to remember what decency means”. He calls on leaders to focus on decency saying, “Considering the contentious rhetoric we have witnessed at the highest levels of government throughout this past election season, now is the time for leaders to emphasize decency as the most important trait any one person can exhibit in their organization.” He talks about how our collective sense of decency has been violated saying, “The end result is a pervasive lack of trust, respect and empathy that prevents us from getting anything done. To solve any problems in healthcare or in broader society, we need to reclaim the value of decency and civility.” In a year that has been incredibly demanding and stressful for healthcare professionals everywhere, he closes with, “In healthcare, our care teams have been role models of decency, and our nation would benefit from a closer study of them.”

Lloyd Dean, CEO of CommonSpirit Health, published a short article on November 4 titled, “We Made Our Voices Heard”. Speaking of the 150,000 people who make up CommonSpirit, he says “We believe in the healing power of humanity, and we are called to heal our patients, our communities, and our country in every way we can.” In his closing words, he calls us all to come together: “Even though we don’t yet have all of the election results, and regardless of how you feel about the outcome, I encourage us to all consider how we can reveal the best of humanity during this moment. Let us empathize with those whose perspectives are different from ours. Let us show others how to bridge our differences and find common ground. Let us help our children and our neighbors feel enthusiastic and empowered to make our world a better place. Most of all, let us always show kindness and respect for one another as we seek to move forward as a country, together.”

Be kind, respectful, and decent to one another in the days ahead.

When healthcare becomes personal

When you get a call that your husband has been taken to the ER by ambulance, it is hard not to think the worst. I got that call last Wednesday. The good news is that by late Friday night Tom was OK’d for discharge from the hospital. But we still do not have the answers needed. More tests and results should help us better understand what happened and why it happened so together with his PCP and specialists we can develop a go forward plan.

I have worked in healthcare for over 35 years. Our family has dealt with various minor health issues and been able to access the best healthcare available. I have the utmost respect and gratitude for health professionals and all they do.

Through this experience I have seen healthcare through the patient and family lens in a different way. I have several takeaways worth sharing.

Emergency resources – Know when to call your PCP, go to the nearest urgent care center, call 911 or head right to the hospital ER. Minutes can matter.

Friends and family – I can’t say enough here. Tom was visiting a friend when the incident started. She took him to the closest Urgent Care, they called an ambulance fairly quickly and he was taken to the closest ER. The friend reached out to another friend thinking that person might know how to contact me. Fortunately, he did. We are setting up the Emergency Contact feature on our phones for the future. On the first call with the ED physician, I did a 3-way with my daughter who is a nurse practitioner. I wanted her in the loop from the start – to help interpret what I was being told, help educate me, and advocate for Tom.

Clinician in the family – If you are fortunate as we are to have a clinician in your family, let them help you. They are invaluable. Listen to them, loop them in on calls to ask all the right questions, and let them educate you. Our daughter spent ½ hour on the phone with the attending physician before Tom was discharged while I drove to get him. She then explained it all to me and started doing more research on her own.

Accessible and Integrated EHR – Now we are in my domain. Continue reading

A different kind of summer comes to an end

If you were a fan of Downton Abbey and remember the Maggie Smith character, the Dowager Countess of Grantham, you may even recall how she said in her aristocratic way, “What is this thing you call a weekend?”. For the landed gentry of England who didn’t work, what did a weekend mean? For those of you working from home, dealing first with home schooling and then kids on summer break, and with vacation trips cancelled, you may ask the same question. But it’s because every day seems to run into the next during this pandemic.

As we approach the final summer holiday and three-day weekend we know as Labor Day, hopefully you won’t have to “labor” but can actually take a break. In the health systems I worked at, August was the big vacation month – especially in the academic medical centers. When I was CIO at Brigham and Women’s Hospital, one of my VP colleagues would remind us that after Labor Day it is a sprint until the holidays in December. He’d say let your family know how busy you’ll be and be sure to take a break in August somehow.

With a trip to Disney with grandkids and a European trip cancelled this year, my husband and I feel like one day just rolls into the next as I’m sure many of you do. I’ve written in the past about the importance of making time to reboot and the 6 R’s of summer. But this year is different. I only hope that all of you and especially those on the front lines of this pandemic have found time for a much needed and well-deserved break, somewhere, somehow.

If you are feeling overwhelmed at times, this article by Tara Haelle may resonate with you – “Your ‘Surge Capacity’ Is Depleted — It’s Why You Feel Awful”. It describes our personal “surge capacity” and how to manage through these times. Continue reading